Our Certified Professional F&I Training School consists of a 4 day instructor led course with an exam on the final day.  The exam consists of testing the skills and knowledge of the course material in the areas of state laws, proper documentation and CSI.  Candidates with a passing exam score become certified and a plaque is rewarded for recognition. All attendees receive hands on training and support at the dealership by your account executive the following week.  That consists of the organization of the office, time management, lender relations, paperwork skills, proper documentation and monitoring objection handling techniques. Once certified, we strongly recommend all candidates attend a follow up 1 day seminar to enhance selling skills. Advanced seminars are also available for experienced F&I Managers to maintain the highest level of performance possible.  We recommend all F&I Managers attend at least three seminars a year. Upcoming Training Dates - March 18-21 May 19-22 July 21-24 September 22-25 December 18-19 Training Introduction Enrollment Form 2-Day Enrollment Form Training Agenda Testimonials Profile of Ken Carlson   There is a tremendous opportunity to capture additional vehicle service contract sales profits through the service department.  Our waiver of deductible feature also creates future service work and an opportunity to build a longer relationship with the customer.  When and how to ask for this business is very important.   Continual training is the key to success of any F&I department.  We offer advanced seminars on a monthly basis at our Southborough Training Facility Overview Qualifying for the Presentation Presentation Skills Building Value in Product Presentations Customer Participation Overcoming Objections Video Role Playing Cash Conversions Credit Union Conversions Service Drive Service Mailer Lender Relations Sub - Prime Lending We strongly encourage all dealers to consider Menu Selling.  The most efficient programs are web based with fast printing menus.  We offer advanced seminars on a monthly basis at our Southborough Training Facility.  We use DealerTrack or any menu the dealer chooses. Our main goal is "consistency" with any menu.